FAQ’s
If you have questions, we have answers! Read some of our frequently asked questions below.
Everyday Moments Home Account
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You have the option to create an account during checkout or by using the “Sign In link” in your navigation menu.
After creating an account, you’ll receive a “welcome” email.
Create an account at checkout
After you enter your email, shipping, and billing information, you can check “Create an account” for faster checkout and create a password for your new account. Your account passwords must be at least 10 characters.
You can also choose to save your payment information. You can save credit card information, but not PayPal or Apple Pay.
Accounts can only be created for Everyday Moments Home purchases.
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After you’ve logged in, you can click the “Account link” to:
View orders
Manage subscriptions
View and manage member area memberships
Add and update billing information
Add and update shipping addresses for future one-time orders. To change the shipping address for subscriptions, you must cancel the subscription and re-subscribe using different shipping details.
Update you name or password
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After clicking the “Sign In”link on the homepage, you can click “Forgot password?” to send yourself a password reset email. This link expires after 24 hours.
We unable to change your password for you.
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Select “My Account”. Then select “Account”. At the bottom of your account page select “Profile” to update your name or password.
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It isn't possible to change the email address associated with your account at this time. You can create a new account using your updated email address.
Shipping
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Yes! Standard FedEx or UPS ground shipping is included with all orders. You may select which couriers you’d like to ship your package with at checkout.
Express shipping is available at an additional cost. Express shipping prices for both couriers are displayed during the checkout process.
Hand delivery is complementary depending on your zip code with the northern Virginia area. If you order qualifies for hand delivery, the option will be made available at checkout.
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Our arrangements are made-to-order and handcrafted with love and care. Each order requires 3 business days to process. After your order has processed, you will receive shipping notifications with your tracking information and order details.
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Arrangement Unpacking Instructions:
1. Farmhouse Florals: Open your package from the top of the box. The “This Side Up” label will point to the top of the package.
1A . Farmhouse Orchids: Open your package from the bottom of the box. The bottom of the box is opposite the “This Side Up” label. Remove tape from the bottom of the box by gently laying box on its side. Stand box upright, then gently slide box upward.
2. Gently remove stuffing starting with the top.
3. Gently remove stuffing from the middle of the package.
4. Gently remove arrangement from the middle of the package. Keep removing stuffing from the middle of the package if arrangement isn’t loose enough to gently remove with ease.
5. After arrangement is free from packaging, remove remaining brown paper wrapping from arrangement. Loose moss may fall out as package shifts.
6. Orchids only—After you remove brown wrapping from arrangement, also remove additional brown paper from Orchid stems. Gently bend orchid leaves downward or to your liking.
7. Gently remove any bubble wrap from the base of the mason jar.
The hemp wrapping can be left on the arrangement or removed to showcase the moss.
Returns, Exchanges & Refunds
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Our produts are designed to enrich your life by captivating your senses—sight, smell and touch! We know you’ll love your Everyday Moments Home purchase, however should you change your mind about your purchase, we are happy to accommodate a complimentary return within 14 days of your delivery date.
Please email us at hello@bymarydyann.com to initiate your eligible return request.
Once your return has been approved you will receive a pre-paid Fed EX shipping label VIA e-mail. Please take your return to a physical Fed Ex location and obtain a receipt with your tracking number for records. A full refund will be provided after your return is accepted in our studio. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
During the holiday season you may return any eligible product purchased on November 8th, 2023 through January 8th, 2024. No further exceptions will be made outside of these dates.
Promotional and/or discounted items are FINAL SALE. No Refunds, returns or exchanges will be provided.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-10 business days. Refund timelines vary by bank so please check with your financial institution regarding refund timeframes.
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Any and all customization of by Mary Dyánn floral arrangements are considered custom works. Custom work is provided to and for clients at there own risk. All custom orders are final.
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If you haven’t received a refund, please reach out to your credit card company or bank. It may take some time before your refund has officially posted to your credit card or bank account.
If you’ve contacted your bank or credit card company and you still have not received your refund, and its been past 21 days since your refund was issued, please contact us at hello@bymarydyann.com.
Arrangement Care
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Our florals are made from a high quality material that is deigned to last season after season with proper upkeep. Gently dust your arrangement with a duster of your choice as needed.
DO NOT pull or tug on florals!
Be sure to keep preserved moss away from unfinished wood surfaces. Color transfer and color bleeding may occur under certain conditions. Use caution to protect surfaces and fine finishes especially in high humidity conditions. Colors maybe be removed easily with standard cleaning solutions.
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Our arrangements are handmade, so stem placement may vary. Stem style and color scheme will always remain the same.
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Arrangement Unpacking Instructions:
1A. Florals: Open your package from the top of the box. The “This Side Up” label will point to the top of the package.
1B. Orchids: Open your package from the bottom of the box. The bottom of the box is opposite the “This Side Up” label. Remove tape from the bottom of the box by gently laying box on its side. Stand box upright, then gently slide box upward.
2. Gently remove stuffing starting with the top.
3. Gently remove stuffing from the middle of the package.
4. Gently remove arrangement from the middle of the package. Keep removing stuffing from the middle of the package if arrangement isn’t loose enough to gently remove with ease.
5. After arrangement is free from packaging, remove remaining brown paper wrapping from arrangement. Loose moss may fall out as package shifts.
6. Orchids only—After you remove brown wrapping from arrangement, also remove additional brown paper from Orchid stems. Gently bend orchid leaves downward or to your liking.
7. Gently remove any additional wrapping from the base of the vase.
The hemp wrapping can be left on the arrangement or removed to showcase the moss.
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Yes! We also offer fresh Orchids and Floral arrangements upon request. Due to shipping restrictions, we only offer fresh orchid and floral arrangements within the Northern Virginia and D.C. area.
Hand delivery can be arranged within the select regions.
Please email us at hello@bymarydyann.com to inquire about our custom live arrangement options.
Everyday Moments Style
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Everyday Style is more than just a closet makeover; it's a transformational journey towards a more stylish, confident, and sustainable you.
Our mission is simple yet impactful: to empower women to rediscover their style potential, one piece at a time. With our expert guidance, you'll unlock the full potential of your wardrobe, leading to significant benefits in 7 easy steps:
Consultation: to define your Style and Organization needs.
Mood Board: help guide you through the styling process.
Wardrobe Assessment: asses the clothing in your closet and discuss materials that can be used to help with the styling and/or organization process.
Closet Edit: edit pieces in your closet to figure out what we should consign/donate and what we should keep.
Closet Merchandising: rework pieces back into your closet organizing them by color, style, season, design, cut, material & condition.
Everyday Looks: create new outfits with the existing clothing in your closet. This process saves you time and money by utilizing the clothing you already own to create new outfit combinations, and only shopping for what’s needed to complete you new looks.
Consignment Concierge: Add more value to your closet by consigning luxury pieces you no longer use with our Consignment Concierge service. We consign luxury clothing, shoes, accessories and handbags for you online, allowing your pieces to be viewed by millions of shoppers each day!
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After you complete your virtual or in-person consultation, you will be emailed a link to aces your virtual mood board.
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Our process can take anywhere between 4-8 hours depending on the size of your closet. Small closet sizes generally take up to 4 hours, medium size closets can take up to 6 hours, and larger closets can take up to 8 hours or longer to complete.
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Closet Merchandising is a unique closet organization process created by Mary Dyánn to help our clients save time, money, and the environment.
In the retail world, visual merchandising techniques are used to motivate shoppers into buying products. We use these same techniques to help you organize your closet and motive you to “shop” for what you already own.
We merchandise your clothing, shoes, and accessories based on color, style, season, design, cut, material & condition.
(INCLUDED IN LUXE & GLAM STYLE)
If you have questions about our Everyday Moments Style service that’s not addressed HERE, please email hello@bymarydyann.com.