CAN I RETURN/EXCHANGE MY PURCHASE?

Our produts are designed to enrich your life by captivating your senses—sight, smell and touch! We know you’ll love your Everyday Moments Home purchase, however should you change your mind about your purchase, we are happy to accommodate a complimentary return within 14 days of your delivery date.

Please email us at hello@bymarydyann.com to initiate your eligible return request.

Once your return has been approved you will receive a pre-paid Fed EX shipping label VIA e-mail. Please take your return to a physical Fed Ex location and obtain a receipt with your tracking number for records. A full refund will be provided after your return is accepted in our studio. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

During the holiday season you may return any eligible product purchased on November 8th, 2023 through January 8th, 2024. No further exceptions will be made outside of these dates.

Promotional, sale and/or discounted items are FINAL SALE. No Refunds, returns or exchanges will be provided.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-10 business days. Refund timelines vary by bank so please check with your financial institution regarding refund timeframes.

We will gladly replace items that are damaged or defective. If you need to process an exchange or the same item, please email us at hello@bymarydyann.com to initiate your exchange.

If you received an item as a gift and need to process a return, you will receive a gift card as a refund once your return is approved and processed.

CAN I RETURN CUSTOM ARRANGEMENTS?

Any and all customization of by Mary Dyánn floral arrangements are considered custom works. Custom work is provided to and for clients at there own risk. All custom orders are final.

WHAT IF MY RETURN IS APPROVED, BUT I HAVEN’T RECEIVED MY REFUND?

If you haven’t received a refund, please reach out to your credit card company or bank. It may take some time before your refund has officially posted to your credit card or bank account.

If you’ve contacted your bank or credit card company and you still have not received your refund, and its been past 21 days since your refund was issued, please contact us at hello@bymarydyann.com.